SHOPPING, SHIPPING & RETURNS

For your benefit and ours, please read through this shopping, shipping, refunds and returns policy carefully, and contact us if necessary.

SHOPPING, SHIPPING, RETURNS & REFUNDS

SHOPPING

  • When buying products from us, you automatically agree to our terms and conditions.
  • We will try our best to display each product as accurately as possible, however, photography may not be as accurate as live-view.
  • All our products are subject to availability.
  • We reserve the right to change our product and delivery prices without notice.
  • If there has been an error with the order, we reserve the right not to process the order, or to cancel an existing order (these errors refer to problems on your side, incorrect website prices or text, or no availability of the products selected).
  • As soon as we become aware of these errors, we will contact you and resolve the problem.
  • We are not liable for any loss or claim regarding any errors related to your transaction.
  • REPLANTED makes use of a secure payment portal – all processes once using a third party payment portal are your responsibility.
  • We reserve the right to update our terms & conditions when necessary.

SHIPPING

*please note that we currently only serve South Africa.

  • You will receive a confirmation email once your order has been placed.
  • Once your order has been processed, you will receive another email with your tracking number and other delivery information.
  • Free shipping is available when your cart total is over a certain Rand amount, depending on your location. 
  • Please use the tracking number provided when tracking your order.
  • Once the order has been delivered to you, you take the responsibility and assume all risk regarding the products.
  • We make use of Fastway Couriers for our deliveries.
  • *Please note that your orders may be delayed by holidays and sales.*
  • Please contact us if you have not received your confirmation email within 24 hours.
  • Contact us if you have not received your delivery email within 36 hours.
  • Please contact us if you have not received your order within 120 hours after receiving your delivery email.
  • For queries regarding your orders and shipping, please email sales@replanted.co.za

EXCHANGES, REFUNDS & RETURNS

We are sure that you will be happy with your orders!

However, if you are not satisfied with your purchase, please email us at sales@replanted.co.za as soon as possible, and we will do our best to resolve the issue. 

Please also visit our Privacy Policy, Terms & Conditions, and Disclaimer policies.